Official working hours.

Outpatient clinics 24 hours per day, 7 days per week.

Emergency department works 24 hours per day, 7 hours per week.

Visiting hours: 

06:00am to 07:00am, daily.
12:00pm to 01:00pm, daily.
04:00pm to 06:00pm daily.

Wheel chair: In case you need a wheel chair available in your reach at ground floor.

Suggestion and complains: Massana Hospital encourages all patients and visitors to provide us with their comments, suggestions and their complaints (if any) to our Patient relations officer through mobile no 0754 695573,0713 321260.

Hospital quality policy (Subject to changes)

  1. We employ high-spirited, competent cadre of employees, physicians and managers who are extraordinarily helpful, courteous, caring and consistently humane to each and every patient and relatives with an effective performance of their duties and responsibilities.
  2. We are committed to provide healthcare services of a quality standard that satisfies or exceeds the requirements and expectations of our customers at the least possible cost.
  3. We provide a full range of health services of an acknowledgment quality, which meet the legal requirements and national and international health care standards.
  4. We are an organization which is appropriately staffed, enthusiastically managed, and committed to continued improvement and responsiveness.
  5. We operate a contemporary facility which is attractive, comfortable and appropriately furnished and equipped to serve the patients.
  6. We set standards in healthcare delivery and management through recognizing implementation of many innovative medical technologies.
  7. We encourage and support teamwork environment in the hospital.

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